To reset your password, go to your workspace link (yourorganizationname.kodelabs.com/bms) and click "Forgot password?" on the login page. Enter your email and follow the instructions sent to reset your password. If you're already logged in, access My Profile (under your profile icon) and select "Change Password" to set a new one.

If your password setup link has expired, simply go to the login page, select Forgot Password, and enter your email address to receive a new reset link. Once you get the email, click Reset Password to create a new password. After setting your password, you can log in with your updated credentials.

To see all buildings a user is assigned to, go to Settings, then Users, select the user, and click on Buildings at the top right. This will display their assigned buildings.

To access and operate points in the command window, click on a point from the floor plan or go to the device’s details page. Writable points will show a blue box on hover. In the command window, you can set the priority level (1-16), adjust the point value, set the duration, and provide a reason for the change.

To remove writability from points, you can do it individually or in batches. For individual points, navigate to the desired device, click the information icon, and select the point. Uncheck the Writable option and click "Save". For batch updates, go to Points in the Site Dashboard, select Point Batch Update, choose the points, uncheck the Writable box, and click "Save". This will effectively make the selected points non-writable.

A 401 error typically occurs when your device's date and time settings are incorrect. To resolve this issue, please ensure that your device’s date, time, and location settings are set to automatic. Once you've made these adjustments, try logging in again. If you continue to experience difficulties, please don't hesitate to contact us for further assistance.

To add a data source in KODE OS, select your desired site and click on "Data Sources" from the left menu. Then, click the "Add Data Source" button next to the search bar, choose an option from the catalog, and fill in the necessary details like Name, Area, Room, URL, Username, and Password. Finally, test the connection to ensure successful setup.

Holiday schedules are used to manage the operation of devices in a building during special events and holidays. They allow you to create and modify schedules for specific dates or recurring holidays, ensuring devices function correctly during these times.

You receive alarm email notifications because a policy is configured in the system to notify you of specific events, such as device failures or critical alerts. This policy determines the content of the notifications, the recipients, and how alerts are escalated. Each email provides key details about the event, enabling you to take timely action. If you'd like to change your notification settings, you can update the policy through the FDD system.