KODE Labs | Knowledge Base

    How do I reset my password?

    To reset your password, go to your workspace link (yourorganizationname.kodelabs.com/bms) and click "Forgot password?" on the login page. Enter your email and follow the instructions sent to reset your password. If you're already logged in, access My Profile (under your profile icon) and select "Change Password" to set a new one.

    How do I access my account if my password set-up link has expired?

    If your password setup link has expired, simply go to the login page, select Forgot Password, and enter your email address to receive a new reset link. Once you get the email, click Reset Password to create a new password. After setting your password, you can log in with your updated credentials.

    Where can I see all the buildings a user is assigned to?

    To see all buildings a user is assigned to, go to Settings, then Users, select the user, and click on Buildings at the top right. This will display their assigned buildings.

    How to access and operate points command window?

    To access and operate points in the command window, click on a point from the floor plan or go to the device’s details page. Writable points will show a blue box on hover. In the command window, you can set the priority level (1-16), adjust the point value, set the duration, and provide a reason for the change.

    How to remove point writability?

    To remove writability from points, you can do it individually or in batches. For individual points, navigate to the desired device, click the information icon, and select the point. Uncheck the Writable option and click "Save". For batch updates, go to Points in the Site Dashboard, select Point Batch Update, choose the points, uncheck the Writable box, and click "Save". This will effectively make the selected points non-writable.

    Why can't I login, receiving Error 401?

    A 401 error typically occurs when your device's date and time settings are incorrect. To resolve this issue, please ensure that your device’s date, time, and location settings are set to automatic. Once you've made these adjustments, try logging in again. If you continue to experience difficulties, please don't hesitate to contact us for further assistance.

    How to add a data source?

    To add a data source in KODE OS, select your desired site and click on "Data Sources" from the left menu. Then, click the "Add Data Source" button next to the search bar, choose an option from the catalog, and fill in the necessary details like Name, Area, Room, URL, Username, and Password. Finally, test the connection to ensure successful setup.

    What are holiday schedules?

    Holiday schedules are used to manage the operation of devices in a building during special events and holidays. They allow you to create and modify schedules for specific dates or recurring holidays, ensuring devices function correctly during these times.

    Why am I receiving alarm email notifications?

    You receive alarm email notifications because a policy is configured in the system to notify you of specific events, such as device failures or critical alerts. This policy determines the content of the notifications, the recipients, and how alerts are escalated. Each email provides key details about the event, enabling you to take timely action. If you'd like to change your notification settings, you can update the policy through the FDD system.