Use Cases by Industry (Retail)

Use Cases by Industry (Retail)

Overview 

KODE OS empowers retail portfolios with centralized control, automation, and actionable insights that optimize energy, streamline store operations, and elevate the shopper and employee experience. By unifying building systems across all locations, KODE OS helps retailers reduce operational complexity, align store environments with customer traffic patterns, and scale best practices consistently across the portfolio.

KODE OS’s key value proposition

Retail portfolios operate at a massive scale, with hundreds or even thousands of stores spread across regions. Each location has unique demands, yet customers expect a consistent brand experience wherever they go. Behind the scenes, operators must manage energy use, store comfort, maintenance, and sustainability goals, all while keeping costs low and staff focused on customers rather than building systems.

KODE OS brings all store operations into one unified platform. By centralizing visibility and control, it enables retailers to manage their entire portfolio as a single system rather than a collection of disconnected sites. Schedules, performance insights, and issue resolution can all be standardized and streamlined, ensuring stores operate reliably and efficiently.

For leadership, KODE OS delivers the data needed to track performance, identify opportunities, and align with sustainability commitments. For store and facilities teams, it simplifies day-to-day operations, reduces distractions, and ensures that every location provides a comfortable and consistent environment for shoppers and employees alike.

Common Challenges Solved

  • Disconnected control across a multi-store footprint

  • Inconsistent scheduling of HVAC, lighting, and refrigeration systems

  • Limited staff bandwidth to oversee operations at every location

  • Energy wasted during low-traffic or off-peak times

  • Difficulty tracking occupancy and aligning operations with shopper behavior

  • Manual scheduling adjustments during seasonal or promotional events

  • Reactive maintenance driven by breakdowns instead of prevention

Example Use Cases

1. Centralized Command and Control for Multi-Store Portfolios

Challenge:
A national retail brand operates hundreds of stores across different regions. Each location has its own HVAC and lighting systems managed independently by store managers, who already juggle sales, staffing, and customer service. When issues arise, a thermostat is misconfigured, a lighting schedule left running overnight, and corporate operations have no way of knowing until utility costs spike or complaints trickle in. The result is inconsistency, wasted energy, and a lack of visibility across the portfolio.

How KODE OS Helps:
With KODE OS, retailers gain a unified platform where facilities teams can see and control all store systems in real time. Corporate operations can standardize schedules, push updates across locations instantly, and receive system alerts before they escalate. Store managers are freed from managing complex building systems, while central teams gain confidence that every store environment is running in alignment with brand standards.

Impact:
Operations feel less fragmented and more orchestrated. Each store delivers a consistent shopper experience, energy is used more responsibly, and corporate leaders gain the visibility needed to manage the portfolio as a single, integrated system rather than hundreds of disconnected sites.

2. Energy Efficiency and Runtime Optimization (OSS)

Challenge:
Retail stores often run on fixed schedules, HVAC systems power up at the same time every morning and shut down hours after closing, regardless of actual foot traffic. During slower shopping days or seasonal fluctuations, equipment continues to run, consuming energy without purpose. This inefficiency drives up costs and puts unnecessary strain on equipment.

How KODE OS Helps:
Optimized Start-Stop (OSS) in KODE OS adapts system runtimes to the real patterns of each store. It learns how long it takes to condition a space before opening, how quickly it stabilizes after closing, and how external conditions impact performance. Instead of rigid schedules, OSS dynamically adjusts runtimes so that HVAC and lighting only operate when needed.

Impact:
Stores operate with intelligence and flexibility. Energy is conserved without sacrificing shopper comfort, equipment runs less aggressively, and store environments remain reliably prepared for customers, no matter the day or season.

3. Occupancy Insights

Challenge:
Store managers and operations teams often rely on guesswork when planning HVAC and lighting schedules. Without clear visibility into peak shopping hours or seasonal traffic shifts, they risk either over-conditioning empty spaces or under-preparing for rushes. This leads to wasted energy on slow days and inconsistent comfort during busy times.

How KODE OS Helps:
KODE OS integrates occupancy data to give retailers a clear picture of how spaces are actually used. By analyzing traffic patterns, the platform identifies true peak times and low-traffic windows. Schedules for HVAC, lighting, and other systems can then be aligned with actual occupancy, not assumptions.

Impact:
Shoppers and staff experience a consistently comfortable environment during busy periods, while energy use is reduced during slower hours. Retailers gain a data-driven view of store behavior, allowing them to adapt operations dynamically and maximize both efficiency and customer experience.

4. Automated Scheduling for Lighting, HVAC, and More

Challenge:
Retail stores frequently update their operating hours during holidays, promotions, or special events. Without a centralized system, adjusting schedules store by store is time-consuming and prone to error. Lights are left on overnight, HVAC systems run when doors are closed, and refrigeration schedules are inconsistent across locations.

How KODE OS Helps:
With KODE OS, schedules for HVAC, lighting, refrigeration, and other systems can be centrally managed and pushed across the portfolio instantly. Whether it’s a nationwide holiday or a local event, operators can adjust store environments in just a few clicks. Store-level staff no longer have to remember to change schedules manually, and corporate teams can ensure consistency across all locations.

Impact:
Schedules become an asset rather than a burden. Stores operate efficiently, brand standards are maintained everywhere, and staff can focus on customer-facing priorities instead of troubleshooting building systems. Seasonal changes, promotions, and local adjustments become seamless and accurate.

5. Mobile App Access for Multi-Store Portfolios

Challenge:
Retail executives and operations teams are responsible for stores spread across cities, regions, and even continents. Each location runs its own systems, and without a unifying tool, leaders have to rely on phone calls, scattered reports, or site visits to know what’s happening on the ground. Store managers, meanwhile, have little control or visibility beyond what they can see in front of them. In a fast-moving retail environment, this lack of real-time access creates blind spots, slows decision-making, and leaves teams reactive.

How KODE OS Helps:
The KODE OS mobile app places the entire portfolio, not just one store, but thousands around the globe, in the palm of your hand. With a single tap, operators and managers can check live conditions, monitor alarms, adjust HVAC or lighting schedules, and even run reports from anywhere. The app extends the same centralized control of KODE OS into a fully mobile experience, making it especially powerful for multi-location retailers who need to stay connected to every store at all times.

Impact:
This level of access transforms retail operations. Corporate leaders can travel, visit sites, or work remotely without ever losing visibility. Store managers gain confidence that issues can be addressed quickly, even if they’re not on-site. The entire retail ecosystem operates with more agility, consistency, and alignment, no matter where in the world the stores are located.

6. Mass Write for Portfolio-Wide Scheduling

Scenario:
A major retailer operates thousands of stores across the country. Every holiday season, facility teams spend weeks coordinating with individual locations to adjust HVAC and lighting schedules for days when stores are closed. During Christmas, for example, managers at each site had to manually shut down systems, double-check settings, and confirm compliance,  a process that took hundreds of hours and stretched across an entire month. The task was repetitive, error-prone, and exhausting for staff.

How KODE OS Helps:
With KODE OS’s Mass Write functionality, the entire process is simplified to just a few clicks. Corporate facilities teams can push standardized schedules across all stores simultaneously,  adjusting HVAC, lighting, and other systems portfolio-wide in minutes. Instead of relying on local teams to make manual changes, updates are deployed consistently across every location from one central platform.

Impact:
What once required weeks of work becomes a ten-minute task. Corporate teams save enormous time and effort, while stores operate smoothly and consistently during holidays and special events. The result is less stress for staff, fewer scheduling errors, and the confidence that every store is aligned with brand standards.

7. Weather Normalization for Energy Performance

Scenario:
Retailers often compare the energy performance of their stores to spot inefficiencies. But this can be misleading, one store in a cold northern climate will naturally consume more heating energy than a store in a warm southern region, making direct comparisons unfair and inaccurate. Without accounting for weather, operators can’t identify which stores are truly efficient and which ones need improvement.

How KODE OS Helps:
Through EnerG, KODE OS applies weather normalization to energy data. It adjusts performance metrics by factoring in local weather conditions, creating a fair comparison across all stores. This allows operators to evaluate efficiency accurately, isolating which locations are operating at peak performance and which are underperforming, regardless of climate conditions.

Impact:
Retailers gain clarity and confidence in their energy strategy. Instead of guessing which stores need attention, they can target investments where they’ll have the greatest impact. Weather normalization ensures fair benchmarking, better reporting, and smarter energy management across the portfolio.

8. Baseline Deviation for Energy Oversight

Scenario:
Retailers often lack a clear benchmark for how much energy their stores should be using. Without a baseline, it’s easy for stores to drift into inefficiency unnoticed. A faulty HVAC unit or poor scheduling could push consumption above normal levels for weeks before anyone notices, driving up costs and wasting energy across the portfolio.

How KODE OS Helps:
KODE OS automatically builds baselines for each store by ingesting and analyzing historical data, even from before its integration. Once the baseline is set, the platform continuously monitors consumption and sends alerts whenever a store exceeds its expected performance. This proactive approach ensures that operators are notified as soon as a deviation occurs, enabling quick intervention before costs escalate.

Impact:
Energy management becomes proactive rather than reactive. Stores operate closer to their optimal baseline, energy waste is reduced, and corporate teams have visibility into anomalies before they spiral. Baseline deviation ensures consistent oversight, empowering retailers to manage energy performance with precision and confidence.

Key Features Leveraged

  • Cloud BMS (command + control, scheduling, graphics)

  • Optimized Start-Stop (OSS)

  • Occupancy Data & Analytics

  • Energy & Utility Monitoring (EnerG)

  • Mobile App Access

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