This article explains the different ways you can get support for KODE Labs!

KODE Labs Knowledge Base

Welcome to the KODE Labs Knowledge Base! Use the search bar above to quickly find answers to your questions about KODE OS, myMSI, or Launchpad.

We update our Knowledge Base regularly with the latest features and improvements, so you can always find the help you need, when you need it.

If you're new to KODE, we suggest starting with our "Getting Started" section.

Connect with KODE Labs Support

At KODE Labs, Client Experience is our top priority. Our ultimate goal is to make your experience as easy and seamless as possible.

Get in touch with us by following the below steps:

• Log a Support ticket via [email protected]

• Make sure to include as much information as possible. i.e:

• Specific Device Name,

• Specific Point Name,

• Specific Feature Name,

• Error text (if available),

• Screenshots of the issue (if available),

• Links of the issue (if available).

• Your request will be assigned a ticket ID which you will receive via email once the ticket is submitted and logged.

• Please use the ticket ID as reference if you want to add further information or ask additional questions.

• A Client Support Representative will be assigned to your ticket and will move the ticket forward according to the SLA policy that was chosen.

• The Client Support Representative will follow up via email in the same thread requesting additional information if needed, to further identify the issue, and come to a resolution.

• Once your issue has been resolved, the Client Support Representative will provide the resolution and ask for closure confirmation.

• If no additional assistance is required, you will be notified your ticket has been closed.

Log a ticket through KODE OS or Knowledge Base

Log a ticket through KODE OS

To log a ticket through KODE OS follow the steps:

• At the top right of the KODE OS click on the Question Mark icon.

• From the drop down menu select ‘Submit a bug’.
  

• In the dialog that opens up, fill in the contact information and describe your problem and click Submit.
  

Log a ticket through Knowledge Base

To log a ticket through Knowledge Base follow the steps:

• Go to help.kodelabs.com.

• Click on the ‘Submit a Ticket’ button at the top right of the page. 

• In the page that opens up, fill in the contact information and describe your problem and click Submit.
  

Feature Requests and Feedback

If there is a feature you would like to see added to your instance, you can request it through our Support email, through the Feedback widget in KODE OS or through submit a ticket form in Knowledge Base.