Why are my devices down?
Where do I view my down devices?
Navigate to the Network Status widget on the building dashboard.
The yellow bar shows down devices, hovering over it will show you the number of down devices.
Clicking on the yellow bar will display a list of down devices.
What action should I take to resolve this?
If devices are down in the platform but online in the Jace.
Click into Data Sources from the main site dashboard and you will see a three dots button on the page that opens up.
Click on the three dots button and click on the Refresh Cache option.
This will refresh your cache and bring the device back up.
The device should now be back up on the platform.
If devices are down in the platform and down in the Jace
Please, contact your temperature controls service provider to investigate the communication failure with the devices.
Provide the list displayed from the Network Status widget to your services provider.
What are common causes for down devices?
Network issue
Poor RS485 BACnet MSTP installation
Failed controller (local device)
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